Archive for the ‘Property Refurbishment’ Category

Sarah Beeney on the Current State of Play…

April 28th, 2011

Needing very little introduction, Sarah Beeney’s reputation as a genuine expert in all aspects of property ownership is unquestionable.  With a number of varied business interests – including a TV series, an award winning property portal and a popular dating website – her dedicated and strong work ethic has made her a household name and a positive figure representing the property industry as a whole.  Please see an interview below where we talked about what Sarah has been up to; the future effects of base rate rises on the property market; protection against negative equity; acquisition strategies; buying at the right price in the current climate; buying to sell; lease options; the growth of the Tepilo brand and the online vs. offline estate agency debate…

We last spoke to you about a year ago – can you give us a bit of an update of what you have been up to? It’s been quite a year really.  Tepilo.com has gone from strength to strength and we’re delighted at the inroads we’ve made into the property sales and lettings market. Mysinglefriend is still matchmaking thousands of couples and I’m always thrilled at the success stories. Rise Hall is now up and running as a wedding and events venue and my latest series Beeny’s Restoration Nightmare was shown on Channel 4 in November and January.  I’ve been filming another couple of series recently, one for the BBC and one for Channel 4 and hope they will air over the summer.   The boys have also been keeping me busy, now aged 1, 3, 5 and 6.

In terms of your own strategy – how have things changed since prior to the recession? Looking at Tepilo, we launched the business in the recession, so we’re fairly sure it’s quite recession proof. People will always need to buy, sell and let properties, but saving on all the fees is preferable, especially so when things aren’t going so well for people. The strategy hasn’t changed much, and we’re pleased with the rate of growth and adoption.  You do have to be aware in general that disposable incomes are lower and the volume of transactions will in general decrease when times are hard, but things won’t stay like this for ever – so it’s about riding out the storm.

When base rates rise sooner or later – how do you think they will affect the property market? It’s a good question. I think it really depends on when they rise and by how much, but it’s going to have a big impact. It’s sad, but we are a nation with huge debt, and those who have over-borrowed will face some real problems and I suspect repossessions will be rampant.  We might count our lucky stars that the banks haven’t continued to lend in the same fashion as they used to, although this has been hard on buyers, it’s saved many of them from borrowing at rates they may not be able to afford – the days of 5x salary are certainly over.

How do you think current property owners (particularly those in negative equity) can protect themselves as best as possible in what could well be turbulent times ahead? I don’t think we will see the huge drops in house prices that some are predicting, so hopefully negative equity won’t be too bad – I think we’re bouncing along the bottom of the market at the moment, and there won’t be much change for some time. It’s obviously preferable to ensure you reduce your borrowing as rates rise, and also look around for the best rates on your mortgage and other loans.

What do you think are the best acquisition strategies at the moment? I don’t think now is a bad time to buy. But I think there is a lot of speculation over interest rates, which will have an impact on your strategy. The cities seem to be holding out best in terms of value, particularly London, but high-end country homes are also in high demand at the moment. With less people making it abroad, the holiday let sector is still very strong too. I suspect with low finance availability and people struggling to get on the property ladder, the buy to let sector may be back with a vengeance for those that can afford to set themselves up there. The rental sector is stronger than ever.

With low levels of sales, how can investors be sure that they are buying at the right price? Have a look at the trends, in most places prices have only fallen by a small amount, and are mainly static. A property is only worth what someone is willing to pay for it, so just make sure you are realistic.  Look at the rental income generated from nearby properties and make sure that with a worst-case scenario that would still cover a mortgage at higher rates. I think if you are buying to keep the property for the long term, prices will be back on their way up before too long.

Is buy to sell in the current flat market a particularly risky investment methodology? Yes, I wouldn’t be brave enough to take the gamble at the moment. It depends on the area and so on, but it’s not the best time to be taking on the markets in that way. I would only look to buy as an investment with a view to keeping the properties for at least 5 years. The mass demand for each property we had at the top of the market just isn’t there right now.

Can you provide some tips for investors to follow who are considering buy to sell? You just need to be very sure in what area you look to buy. It’s a real gamble betting on an increase in prices in the next year, but if you can stick to city based or high end country properties, you might just be able to pick up a bargain and make a small gain, but it really is risky right now.

What are your thoughts on placing lease options on property? I think lease options have had quite a rough ride in recent years and don’t have much respect right now. They fall in the same bracket as BMV companies in many peoples eyes and haven’t got the best reputation. However the concept does work, you just need to make a credible option for buyers and regain some trust. I would think demand for this in future years might well increase with the current financial situation.

What are the plans for Tepilo for the short, medium and long term? Now we’ve built a solid start to the site, we’re slowly starting to monetize the site, which so far seems to be going very well.  We are looking at international and commercial options, and are also considering enabling advertising for agents – there’s been really high demand for this. We have a service directory launching which enables our users to find property related services as and when they need them. We also have some big marketing initiatives and are excited about the next 12 months.

What are your thoughts on the debate over the diminishing role of the high street estate agent – do you think they still have a role moving forward as more sites such as yours come to the forefront? There will most probably always be high street agents. The traditionalists among us just won’t be comfortable selling online, but we are growing all the time as people hear about the great results and the ease at which people are selling and letting –more and more people are giving us a try. In the US over 40% of properties are sold privately reportedly, so we’ve some way to go, but we don’t see any reason why Tepilo shouldn’t be the way forward.

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Interview with the UK Empty Homes Agency

April 21st, 2011

With a UK property market considered to be at one of its relative lowest points for decades, the hunger for investors to build their portfolios is ever-apparent.   One potential acquisition strategy – that is often overlooked due to perceived misconceptions – is to look into properties that have been left empty by previous owners.  Please see an interview below with chief executive David Ireland of the Empty Homes Agency with whom we discussed current levels of empty properties in the UK; the effects of the recession on the situation; the housing deficit; the government’s response; what steps can be taken to investigate an empty home; seeking legal advice; available grants for renovating empty properties; getting advice from local authorities; the organisations’ campaign for council tax relief as well as a very worthwhile conference worth attending on May 23rd:

1) Can you explain what the essential role of the Empty Homes Agency is? Empty Homes is an independent charity. We help people create homes from empty property and campaign for more empty homes to be brought into use, for the benefit of those in housing need.

2) How many empty properties are there in the UK at the moment? At the last count there were 650,000 empty homes in England, of which 287,000 were privately owned properties empty for longer than 6 months

3) How is this figure measured? The figures come from local councils’ yearly returns made to central government – the last figures relate to April 2010.

4) Are these figures likely to increase – bearing in mind the ongoing turbulence of the UK housing market? We do not expect to see a significant increase in the TOTAL figure as there is still underlying demand for housing, and government is doing something to tackle the problem. However we do expect that some individual areas will show increases. For example locations where Housing Market Renewal (“Pathfinder”) projects were operating: these have now been halted and many thousands of properties previously earmarked for refurbishment or demolition are now left empty and abandoned with few ideas of what to do about them. The effect of these abandoned areas may well spread beyond the immediate Pathfinder areas as local housing market confidence is hit.

5)  Do you think there is a shortage of housing in the UK and, if so, how large to you see the deficit as being? This is always an interesting question. You could argue endlessly about how much housing really is needed for the country’s current and projected population, but that implies you can or should measure what each person actually “needs”. In reality, you cannot calculate housing shortages so easily. There is certainly a shortage of housing in some areas, but taking the country as a whole the shortage argument is questionable.

6)  Has this figure worsened as a result of the recession? Figures for empty homes did go up for a few years then came down. Amongst the causes of this, we would not put the recession at the top of the list. What has had more of an impact on empty property was the surge in investment purchases during the “boom years” 2004-2007, where some developments took place in response to investment demand instead of occupiers’ demand. With the result that – especially flats – were sold to investors anticipating capital gain. In that period not enough attention was given to validating what the rental income flow would actually be – you could blame this on slack lending policies, speculators, or over optimism, but it is going to take a few more yearsr for the effect of that period to work its way through.

7) How do you feel the government is handling the issue? Obviously, the current “austerity” period will have an impact on the public sector’s ability to invest in housing. However the coalition government has introduced some welcome measures specifically to tackle empty homes. Notably, the “New Homes Bonus” – which is designed to encourage the provision of additional housing by giving councils a cash reward – this is being calculated to include bringing empty homes back into use. So, if an area sees a reduction in the number of its long-term empty dwellings this will count for the bonus just as much as building a new house will.

8)For property professionals and landlords that are reading this and come across a empty house that could be potentially renovated – what steps would you recommend? A common problem with empty property is the obvious one – that the owner may not be easily traceable or may not be interested. For this reason we have worked closely with local councils over the years – they have the information and, if necessary, the powers most likely to open the door to getting the property back into use. We provide a lot of information and guidance on the processes for tackling empty homes on our website www.emptyhomes.com, so that would be a good place to start before contacting the council or trying to make progress yourself. With the introduction of the New Homes Bonus, if you can go to the council with a proposition to bring a block of empty properties back into use they ought to be really supportive, as you could be earaning for them a cash bonus!

9) Are there any other obligations / risks that people looking into acquiring an empty property should look into? In dealing with an owner of an empty property, they should, like anybody else, have proper professional and legal advice.  Once you can get round the table with an owner of an empty property who is interested in seeing their property sold or renovated, then it should not be much different from dealing with any other property project – there will be all sorts of different issues coming up to be resolved. You might be find an owner who is largely disinterested in the property and the details, and is just happy for someone else to sort it out for them.

10) What about grants for renovating empty properties – how easy are these to access in the current climate? The picture varies considerably around the country – each local council sets its own policy for how much – if any – support it can give to bringing empty property back into use. We have put links for grant information at most English councils on our website www.emptyhomes.com/usefulresources/grants.html.  Where a grant is given, this will often be accompanied by a condition that the property is made available after the work to someone from the local housing waiting list.  There is another significant benefit for owners who are refurbishing empty property – which is not so widely taken up as it should be. This is the VAT concession for building works on property empty for more than 2 years, where the rate is reduced to 5%, or if it has been empty for 10 years or more then the VAT rate is Zero. The details of this can be found in HMRC’s VAT Notice no 708. This ought to be a real incentive for property professionals to tackle empty property.

11) Is there advisory assistance available from local authorities?  How pro-active are they, from a general perspective? Most local councils are keen to get empty property back into use – some come at it from the perspective of environmental health – where nuisance and damage is being caused to neighbouring property, and others see it as an element of their strategic housing work to improve the supply of affirdable housing in their area.  Some councils like to act as a enabler or broker by putting  owners of empty property in touch with local builders or developers who can do necessary refurbishment work. Many Councils provide advice and guidance for property owners either in booklet form or on the websites. The actual numbers of people in councils focussing on empty homes will be quite small – a group of district councils may some share one person between them  – so don’t expect an unlimited ability to drop in to a council to discuss the general position.

12) Can you explain a bit about your campaign on the payment of council tax on empty properties? Relief from Council Tax on short term empty property is quite rightly allowed, but we do think that giving an ongoing discount for an empty house removes one of the few incentives which might encourage owners to do something about re-using the property. Empty homes can become an increasing burden on public sector expenditure through anti-socail behaviour, vandalism, damage to adjoining property, so there seems little justification for giiving relief from the council tax?

13) Can you please let us know about the up and coming event that the Empty Homes Agency are hosting? The National Empty Homes Conference takes place in central London on 23rd May 2011. The focus this year is on new initiatives to make use of empty housing – both short term and longterm solutions, there is a fantastic range of speakers bringing hands on and practical experience of working on empty homes projects, as well as experts who will explain the new government policies affecting this work. It will provide a good opportunity for private sector operators to network with practitioners in local councils and not-for-profit housing providers.  Full details are on our website: Empty Homes Conference 2011.

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Viewing a property, some basics – part 4

February 24th, 2010
Plumbing
Often a common issue that appears in most properties, plumbing problems are relatively easily traceable and can be resolved relatively
easily.  As will be highlighted below, more serious issues tend appear with old systems.  :
Brown water coming from taps – usually caused by older iron piping – difficult to resolve and the best cause of action is to replace;
Lead piping – more common in Victorian properties, the piping can be noticed by its irregularity (such as bulges).  Lead has been
scientifically proven to have a small effect on the mental development of children and the cause of some behavioural problems and, whilst
no illegal, it would be recommended to replace.  Note that led can also be found in brass or chrome-plated brass faucets and fixtures;
Insufficient hot water – this can often be caused by something relatively minor such as a build up of limescale (more likely in
hard water areas) or there may be a mechanical issue with the boiler itself.  It is suggested to call a plumber to examine the issue
in detail;
Cold radiators – if there are one or two odd radiators that are not functioning properly, the most common cause is trapped air which
can be resolved quite easily by opening the ‘bleed’ valve (using a spanner) – a little puff of air will come out followed by a trickle
of water upon which the valve should be closed;
Rattling pipes – when pipes are installed, they are usually clipped to walls or beams approximately every meter – ensuring these
are adequetely placed should resolve the issue.  If the problem remains, a plumber should be called as an air separator may have
to be fitted (note that this is not a big job);
Radiator Corrosion – a sign that the radiator is leaking and usually seen by brown marks at the bottom. Resolved by finding the source
of the leak and repaired (often near the valve area).  If the problem remains, the radiator may need replacing;
Low Hot Water Pressure – most houses will have a hot water tank that’s pressure will be determined by its altitude.  The tank
may have to either be moved to a higher a level or a have a water pump installed;
Low Cold Water Pressure – can either be caused by a crushed main supply or a disfunctional stop cock – which may be either in the property
or outside (in which case the local council will need to be resolved);
Toilet not Flushing – usually caused by the float valve in need of replacement (the float should follow the water as it rises – ie.
low water should give a high flow and high water will give no flow);
Dripping Overflows – usually due to float vales not functioning properly or being dislodged.  Check by adjusting and if problem
persists, contact a plumber;
No Electrical Bonding – this could be a dangerous and it should be ensured that all taps should be connected with an earth bond
(green and yellow wire) in order to prevent electrocution;
Block Drains – usually caused by waste getting caught up and can be resolved by lifting the manhole cover to inspect.  A company,
such as ‘Dynorod’ may have to be called to unblock;
Ongoing Sewerage Odour – could either me caused by a drain blockage or by the fact that drains are not sloping adequately (a good plumber
will be able to inform you of the root cause);
Dripping Taps – a common problem, usually in need of replacement washers;
No Isolation – verify that isolation valves are installed (i) where water enters the building; (ii) at the point where washing
machines / dishwashers are connected and (iii) outside taps.  If they are all in these please, a plumber will be able to
pinpoint the problem further;
Radiators Hot but House is Still Cold – the main causes are insufficient radiator size; the boiler is too weak or a combination of
both of these.
Boiler scrappage scheme

Please see part 4 of our regularly featured blog post on viewing a property – this edition focuses on plumbing (read part 1, part 2 and part 3 here) .  A common issue that many landlords have to deal with, there are several plumbing problems that are relatively easily traceable and resolved without the need of calling a professional – whereas others that may need more serious attention:

  • Brown water coming from taps: usually caused by older iron piping – difficult to resolve and the best cause of action is to replace;
  • Lead piping: more common in Victorian properties, the piping can be noticed by its irregularity (such as bulges).  Lead has been scientifically proven to have a small effect on the mental development of children and the cause of some behavioural problems and, whilst not illegal, it would be recommended to replace. Note that led can also be found in brass or chrome-plated brass faucets and fixtures;
  • Insufficient hot water: this can often be caused by something relatively minor such as a build up of limescale (more likely in hard water areas) or there may be a mechanical issue with the boiler itself.  It is suggested to call a plumber to examine the issue in detail if the problem is ongoing;
  • Cold radiators: if there are one or two odd radiators that are not functioning properly, the most common cause is trapped air which can be resolved quite easily by opening the ‘bleed’ valve (using a spanner) – a little puff of air will come out followed by a trickle of water upon which the valve should be closed;
  • Rattling pipes: when pipes are installed, they are usually clipped to walls or beams approximately every meter – ensuring these are adequetely placed should resolve the issue.  If the problem remains, a plumber should be called as an air separator may have to be fitted (note that this is not a big job);
  • Radiator corrosion: a sign that the radiator is leaking and usually seen by brown marks at the bottom. Resolved by finding the source of the leak and repaired (often near the valve area).  If the problem remains (or there are several leaks), the radiator may need replacing;
  • Low hot water pressure: most houses will have a hot water tank that’s pressure will be determined by its altitude.  The tank may have to either be moved to a higher a level or a water pump will have to be installed;
  • Low cold water pressure: can either be caused by a crushed main supply or a disfunctional stop cock – which may be either in the property or outside (in which case the local council will need to be resolved);
  • Toilet not flushing: usually caused by the float valve in need of replacement (the float should follow the water as it rises – ie. low water should give a high flow and high water will give no flow);
  • Dripping overflows: usually due to float vales not functioning properly or being dislodged.  Check by adjusting and if problem persists, contact a plumber;
  • No electrical bonding: this could be a dangerous and it should be ensured that all taps should be connected with an earth bond (green and yellow wire) in order to prevent electrocution;
  • Blocked drains: usually caused by waste getting caught up and can be resolved by lifting the manhole cover to inspect.  A company, such as ‘Dynorod’, may have to be called to unblock;
  • Ongoing sewerage odour: could either me caused by a drain blockage or by the fact that drains are not sloping adequately (a good plumber will be able to inform you of the root cause if the problem remains);
  • Dripping taps: a common problem, usually in need of replacement washers;
  • No isolation: verify that isolation valves are installed (i) where water enters the building; (ii) at the point where washing machines / dishwashers are connected and (iii) outside taps.  If they are all in these please, a plumber will be able to pinpoint the problem further;
  • Radiators hot but house is still cold: the main causes are insufficient radiator size; the boiler is too weak or a combination of both of these.

Remember, if you are in need of replacing a boiler, to take advantage of the governments Boiler Scrappage Scheme (click here).

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Viewing a property, some basics – part 3

November 18th, 2009

Part 3 of our series on viewing and examining properties looks at the bathroom.  As one of the main areas in a house, it is here where problems can occur the most due to the fact that it is used so often.  More often than not, however, bathrooms are relatively easily replaced and defects can be sorted out quickly and easily. Below are some common problems that can occur and how they can be resolved:

Peeling Paint – a very common problem that is caused by condensation and lack of adequate ventilation.  It is best to scrape the peel off and replace with a water-proof paint.  Also ensure that the extractor fan is working properly and your tenants are aware of the need to ventilate properly after using the bathroom (particularly after showers).

Dripping Tap – probably the most common problem in bathrooms (and kitchens) – usually caused by a worn out washer which can easily be replaced.

Stained Taps – if the stain is caused by limescale, this can be removed with a bit of elbow grease. If the stains are not disappearing, consider replacing the taps entirely.

Mould – another common problem caused by extended periods of inadequate ventilation and condensation. This defect is resolved by using a mould resistant sealant.

Chipped Toilet, Bath or Sink – if the chip is getting larger, it’s probably best to replace the whole unit before the issue gets worse.

Loose Tiles – caused by water penetrating through over time as well as poor condensation. Ensure that water does not splash and check extractor fan / ventilation.

Sewer Smell – check for leaks / blockages behind toilet.  If the property is old it could be caused by damaged external pipe work which would usually be the responsibility of your council.

Low Hot Water Pressure – an adequate level of water flow is approximately 10 litres per minute (about the size of an average bucket).  The problem can be caused by a range of issues including a blockage in the shower head; low mains water pressure and poor flow piping in the property (talk to a plumber to work out the exact cause).

No or Inadequate Extractor Fan – ensure these are in place to stop mould appearing in the medium term and keep the bathroom well ventilated.

Flooring Lifting – check underneath to see if flooring is damp – if there are floorboards, these would have to be dried out (it would also be recommended to replace the flooring).

The bathroom is one of the main areas in a house where problems can occur due to the fact that it is used so often.
Bathrooms are relatively easily replaced yet often defects can be sorted out quickly and easily.
Below are some common problems that can occur and how they can be resolved.
Peeling Paint – a very common problem that is caused by condensation and lack of adequate ventilation.  It is
best to scrape the peel off and replace with a water-proof paint.  Also ensure that the extractor fan is
working properly and your tenants are aware of the need to ventilate properly after using the bathroom (particularly
after showers).
Dripping Tap – probably the most common problem in bathrooms – usually caused by a worn out washer which can easily
be replaced.
Stained Taps – if the stain is caused by limescale, this can be removed with a bit of elbow grease. If the stains are
not disappearing, consider replacing the taps entirely.
Mould – another common problem caused by extended periods of inadequate ventilation and condensation. This defect is
resolved by using a mould resistant sealant.
Chipped toilet, bath or sink – if the chip is getting larger, it’s probably best to replace the whole unit before the
issue gets worse.
Loose Tiles – caused by water penetrating through over time as well as poor condensation.  Ensure that water does
not splash and check extractor fan / ventilation.
Sewer Smell – check for leaks / blockages behind toilet.  If the property is old it could be caused by damaged
external pipe work which would usually be the responsibility of the council to sort out.
Low Hot Water Pressure – an adequate level of water flow is approximately 10 litres per minute (about the size of
an average bucket).  The problem can be caused by a range of issues including a blockage in the shower head;
low mains water pressure and the piping in the property (talk to a plumber to work out the exact cause).
No or Inadequate Extractor Fan – ensure these are in place to stop mould appearing in the medium and keep the bathroom
well ventilated.
Flooring lifting – check underneath to see if flooring is damp – if there are floorboards, these would have to be
dried out (it would also be recommended to replace the flooring).
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Viewing a property, some basics – part 2

September 9th, 2009

You may remember reading part 1 of our blog posts on viewing a property – part 2 lists some of the most important defects that you should look out for when visiting properties as well as potential ways to get the issues resolved:

Roof sagging – generally points to problems in the support of the property and not necessarily a serious problem. Ask questions (as best you can) about how long the sagging has been going on for and refer to a roofing specialist for an opinion if in doubt.

Hairline cracks over windows and doors – this is a very common default, particularly in older properties, and can often occur as a result of years of window and door movement (sorted by plastering).

Walls undulating (forming waves) – this generally means that the foundations are moving or have moved in the last few years. This can be a serious problem and, in recent years, has been particularly noted in badly engineered/designed new build properties.

Verticle cracks through brick work – again, a serious problem and it is advised that a structural property expert looks at the property before you commit.

Bowing of walls – the issue can be resolved by putting in metal bracing into the wall cavity (the default is usually due to a lack of lateral support).

Wooden floors sagging in the middle / corner(s) – usually due to improper placement or floorboards or rot (may have to be repaired or replaced).

Concrete floors sagging in middle / corner(s) – underfloor fill has been placed badly or become unsettled over time (may have to be repaired).

Underground drainage failed – very common with older properties, clay pipes around the property become damaged due load from above (by vehicles), ground movement and tree roots. May be the responsibility of your local council, depending on where the damage is.

Leaning Chimneys – very common, particularly in older properties – usually due to external water penetrating mortar and weakening.

Dampness at low levels – there are three main causes:
1) Lack of floor membrane so water is reaching the base of the wall through the floor;
2) No bridged cavity on the exterior of the building;
3) No Damp Proof Course (DPC). Indications of recent DPC activity include plugged round holes in the mortar joints at a low levels (where chemicals have been injected); markings at higher levels to indicate that foam insulation has been pumped into the cavity and felt coming out of the brickwork near the ground level (mortar can be chipped to check).

Dampness at high levels – there are three main causes:
1) Roof leaks;
2) Condensation;
3) water passing through non-cavity walls.

1-2mm woodworm – the earliest this is dealt with, the better as it could lead to severe timber damage. Look out for small holes with surrounding saw dust.

3-6mm wordworm – this is highly likely to be a serious issue and you should contact a woodworm specialist for further advice.

Dampness surrounding windows – caused by naturally cooler surfaces near windows – treated by changing seals on windows and/or removing humidity in the air (for example using a de-humifier). When using a company, remember to ensure that they are a member of the Property Care Association (formerly the British Wood Preserving & Damp Proofing Association).

Dry rot – another common occurence in older properties and evidenced by fungal growth – address the cause by ensuring the property is full ventilated by wall / eaves vents.

Spalling – occurs when water penetrates bricks, freezes in winter time and splits the face off them. The issue can be treated by stopping the leakage using a water repellent sealant.

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Pricing the refurbishment…

January 28th, 2009

This post gives a brief outline of what to look for when it comes to buying materials and managing property refurbishment.

You should, first off, know what a good price is for the items that you wish to buy. Get the following trade catalogues:

(i) Screwfix

(ii) B&Q

(iii) Wickes

You can compare what sort of prices these three companies are charging and use them as your benchmark. A lot of builders usually end up going to these suppliers (smaller merchants would often charge more due to not benefiting from economies of scale) so you can know whether the materials quote they are giving you is over-inflated. Labour costs vary according to location, time of year and the job itself but you can get a general feel by phoning around a few builders using websites such as Yell and asking what their day rate is.

Some other useful websites:

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